Jan McLaughlin
CSP
WA, USIf you're looking for a speaker and trainer who delivers lively, interactive and memorable programs, you've come to the right place! Jan works with professionals who want to positively influence the responses they receive whether they're:
- Leading a team or working with peers
- Speaking before a group or one-to-one
- Motivating staff or giving feedback
- Serving clients or customers
- Promoting a concept or service
"Your evaluations were off the charts! There were repeated comments to have you back at every conference. Please mark your calendar so you can come back next year."
—Eleanor Warmack, CAE, CPRP, Executive Director
Florida Recreation and Park Association, Inc.
"Jan, I so appreciate speakers like you who understand adult learning styles and engage in conversation with their audience, rather than simply talk at us! Your program on "Leader As Influencer"at the WSAE 2015 Convention was a masterful blend of thoughtful, high-level information with experiential learning. I really appreciated how well you understood your audience and how effectively you guided us on our own individual exploration of ourselves as leaders, offering opportunities for introspection as well as interaction with others in the audience. You gave me plenty to think about and new ways of viewing myself as a leader. As always, thank you for another great program!"
—Donna Cameron, CAE, President Emeritus, Melby, Cameron & Anderson
"You have taken the time to truly understand our business and produce quality training specific to us. You have the ability to communicate effectively with a wide variety of personalities and have been enthusiastically welcomed by Service Center Managers and Associates alike."
—Christina Ide, CCP, SPHR, Director of Training, North Coast Electric Company
"You created situations where people were able to voice concerns, share solutions, and generally get to know one another. You met our objectives for the day and then some!"
—William H. Moultrie, President, Airgroup Corporation
If you're looking for a speaker and trainer who delivers lively, interactive and memorable programs, you've come to the right place! Jan works with professionals who want to positively influence the responses they receive whether they're:
- Leading a team or working with peers
- Speaking before a group or one-to-one
- Motivating staff or giving feedback
- Serving clients or customers
- Promoting a concept or service
"Your evaluations were off the charts! There were repeated comments to have you back at every conference. Please mark your calendar so you can come back next year."
—Eleanor Warmack, CAE, CPRP, Executive Director
Florida Recreation and Park Association, Inc.
"Jan, I so appreciate speakers like you who understand adult learning styles and engage in conversation with their audience, rather than simply talk at us! Your program on "Leader As Influencer"at the WSAE 2015 Convention was a masterful blend of thoughtful, high-level information with experiential learning. I really appreciated how well you understood your audience and how effectively you guided us on our own individual exploration of ourselves as leaders, offering opportunities for introspection as well as interaction with others in the audience. You gave me plenty to think about and new ways of viewing myself as a leader. As always, thank you for another great program!"
—Donna Cameron, CAE, President Emeritus, Melby, Cameron & Anderson
"You have taken the time to truly understand our business and produce quality training specific to us. You have the ability to communicate effectively with a wide variety of personalities and have been enthusiastically welcomed by Service Center Managers and Associates alike."
—Christina Ide, CCP, SPHR, Director of Training, North Coast Electric Company
"You created situations where people were able to voice concerns, share solutions, and generally get to know one another. You met our objectives for the day and then some!"
—William H. Moultrie, President, Airgroup Corporation
Leader as Influencer: Impression management in the spotlight
Promoting excellence and innovation requires the ability to influence a wide range of people—both within and outside the organization. Participants will learn what is effective in a variety of formal and informal settings. According to Daniel Goleman, author of Emotional Intelligence, “People are promoted for technical/operational and intellectual reasons, but fail for emotional ones.” There will be opportunities for personal reflection and to create a plan of...
Getting in your customers' way? Policies, procedures or people may be driving them away!
Take the time to evaluate the direction of your customer service and you may discover it’s time to realign your compass! Jan McLaughlin will share some revealing statistics and then lead a quick review of the essential factors in communication. Unless you’re focused on communicating with—and listening to—your customers, you won’t be able to sell your products or services to them.
Then Jan will explore three crucial aspects of customer service—asking you to consider your...
How to stay COOL when things heat UP!
Have you noticed? We can’t change other people, we can only change ourselves. But, by altering our actions and reactions we CAN influence the response we get from others.
This session will provide you with techniques you can apply to help you reduce your stress level by learning to coexist with life’s difficult people.
You’ll practice skills to help you become less of a target for negative...
Presentation Skills: How to develop & deliver programs that engage your audiences & produce results!
Capture your audience’s attention, connect with them and motivate them to act!
Participants will have a number of opportunities to make short presentations and receive valuable feedback from both the trainer and the other participants. They will also receive written evaluations to review at their leisure.
After the course, participants will be able to:
- Design presentations that meet the needs of their audiences
- Apply the principles of...
Certifications & Awards
