Teri Yanovitch
Teri Yanovitch is a dynamic and insightful speaker. Her powerful combination of customer service expertise and real-world quality management helps her move organizations from the status quo of "business as usual" to creating a culture of customer loyalty. She will help your organization identify the critical elements that can make or break the customer experience and what it takes to deliver world-class service.
As a former Disney Institute keynote speaker, she shared the best practices developed by the Walt Disney Company with global organizations. For more than a decade, she implemented cultural change as an executive with Philip Crosby Associates, the company that revolutionized total quality management. Much of what she has learned over the years in now available in her book Unleashing Excellence - The Complete Guide to Ultimate Customer Service.
When attendees come to Teri's presentation, they usually don't want to leave. She ignites a visual and audible excitement with them and the audience walks away with the following:
- how to look through the lens of the customer
- knowing the critical elements that affect the customer experience
- how to create small but impactful customer Wow's
- ways to increase employee involvement and ownership to become service heroes
Teri Yanovitch is a dynamic and insightful speaker. Her powerful combination of customer service expertise and real-world quality management helps her move organizations from the status quo of "business as usual" to creating a culture of customer loyalty. She will help your organization identify the critical elements that can make or break the customer experience and what it takes to deliver world-class service.
As a former Disney Institute keynote speaker, she shared the best practices developed by the Walt Disney Company with global organizations. For more than a decade, she implemented cultural change as an executive with Philip Crosby Associates, the company that revolutionized total quality management. Much of what she has learned over the years in now available in her book Unleashing Excellence - The Complete Guide to Ultimate Customer Service.
When attendees come to Teri's presentation, they usually don't want to leave. She ignites a visual and audible excitement with them and the audience walks away with the following:
- how to look through the lens of the customer
- knowing the critical elements that affect the customer experience
- how to create small but impactful customer Wow's
- ways to increase employee involvement and ownership to become service heroes
Unleashing Excellence - How to Deliver World Class Service
This program is perfect for:
- Any level of employee looking for ways to improve the customer experience
- Any level of managers looking for ways to increase employee engagement to improve customer service
The audience will leave with:
- • Learning how to look through the lens of the customer
• Recognizing the importance of paying...
Creating a Culture of Customer Service
This program is perfect for:
- Senior management
- Managers of employees who deliver inconsistent excellent service
The audience will leave with:
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- Learning how to develop a Service Philosophy and Service Standards for a common vision
- Identifying the critical elements that affect the customer...
Magic of the Pixie Dust: Customer Service, A Way of Life for Disney
This program is perfect for:
- Executives, Managers of all levels, Frontline Staff, Business owners, Entrepreneurs
The audience will leave with:
- Learning how to engage employees through a common vision that inspires and motivates
- Exploring a set of behaviors that become guidelines to...
Delivering Service Excellence to Create Loyal Customers
This program is perfect for:
- Executives, Managers of all levels, Business owners, Association members, Frontline staff
The audience will leave with:
- Understanding the value of creating loyal customers
- Learning how to identify the critical elements that make up the customer experience
- Understanding...
