Dawn Mushill
AA, BS, MA
IL, USDawn Mushill brings over 20 years of speaking, teaching and training experience to the platform. Her high energy and humor grabs the attention of participants from the very second. She has a true passion for her craft.
Dawn's education includes an Associates, Bachelors and Masters Degree as well as two Keys to the City (Troy, Illinois). She has been honored with the SWIC Mentor of the Year, SWIC Generations of Success Award, Favorite Chamber of Commerce Director and several other awards.
Some topics Dawn provides are "Be An Owner of Your Job, Not A Renter", "Change Your Attitude, Change Your Underwear", "Judging Doesn't Look Good on You" and "What Is Your WOW". These topics can be breakouts, keynotes, trainings or individual sessions.
Dawn Mushill brings over 20 years of speaking, teaching and training experience to the platform. Her high energy and humor grabs the attention of participants from the very second. She has a true passion for her craft.
Dawn's education includes an Associates, Bachelors and Masters Degree as well as two Keys to the City (Troy, Illinois). She has been honored with the SWIC Mentor of the Year, SWIC Generations of Success Award, Favorite Chamber of Commerce Director and several other awards.
Some topics Dawn provides are "Be An Owner of Your Job, Not A Renter", "Change Your Attitude, Change Your Underwear", "Judging Doesn't Look Good on You" and "What Is Your WOW". These topics can be breakouts, keynotes, trainings or individual sessions.
What Is Your Customer Service WOW
Every single customer who leaves finishes their transaction with your business should say WOW! We help you find your WOW and craft it to stand out from your competitors. Participants will leave with new ideas and a plan on exceeding their customers' expectations. Only those who want to WOW their customers should attend.
Change Your Attitude, Change Your Underwear
Did you know that only YOU can change your attitude? It is true. You have control of how you act and react. You also have control of everything that goes into your brain, processes in your brain and leaves your mouth.
Stories will help the attendees relate to how they can take a look at their attitude and what changes might need made. This interactive event also offers role playing, humor and a plan in hand.
Judging Doesn't Look Good On You
Judging is human nature. No matter how hard we try, our mind allows us to go there - judge someone in how they look, sound and act. This presentation will provide some very effective stories on how people are judged and how we can change how we judge.
Several short videos will be shown and audiences will be asked to react to what they see and hear.
Exceeding Your Customers' Expectations
We review areas of missed opportunities and make a list of how to implement those opportunities into daily customer service. This presentation will provide role play, real-life examples and a wide variety of stories.
What Is Your Customer Service WOW!
Change Your Attitude, Change Your Underwear
Did you know that only YOU can change your attitude? It is true. You have control of how you act and react. You also have control of everything that goes into your brain, processes in your brain and leaves your mouth.
Stories will help the attendees relate to how they can take a look at their attitude and what changes might need made. This interactive event also offers role playing, humor and a plan in hand.
Exceeding Your Customers' Expectations
We review areas of missed opportunities and make a list of how to implement those opportunities into daily customer service. This presentation will provide role play, real-life examples and a wide variety of stories.
Be An Owner Of Your Job, Not A Renter
