Jordan Levine
Welcome to the Experience Creation Business!!! Jordan will give your organization the burst it needs to inspire change & growth through real best practices and customized applications.
Jordan wants to help leaders not only unlock their growth engines... but also rev them! All too often organizations focus on attracting new clients — all the while forgetting the ones they have! The engine truly "revs" when organizations focus on both!
Jordan's career has really been focused on three main things:
- getting leaders out of the weeds
- creating OMG moments
- creating a customer or member loyalty engine
These topics get Jordan going. In his years in business, he has noticed that too often people live in the weeds; in fact, they can't get out of them! Jordan imagines a world where we can discover root causes and implement outside the box thinking in order to never be back in the weeds again!
Jordan is passionate about differentiation in business. In fact, Jordan encourages businesses to explore the fine line between upholding the strongest of standards and at the same time stepping out of the mundane by creating wow (or as Jordan calls them, O.M.G.) moments.
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A graduate of the University of Michigan, Jordan joined the team at Cold Stone Creamery in the early growth days. Jordan joined Cold Stone in the days where the dreams of turning a small local chain of ice cream shops to an international powerhouse in franchising were realized. From there he took his talents to another well-known National brand, Massage Envy where he ran domestic and later international operations and grew the brand from 500 to well over 1200 locations! Jordan has led the operations of several well known organizations, most recently Amazing Lash Studio. If there's one lesson Jordan has learned it's this: membership is everything... but it's not just selling a membership, it's retaining them! Jordan is ready to help your organization understand how to get and keep your customers... and keep your customers coming back for more!
Jordan wants to help leaders not only unlock their growth engines... but also rev them! All too often organizations focus on attracting new clients — all the while forgetting the ones they have! The engine truly "revs" when organizations focus on both!
Jordan's career has really been focused on three main things:
- getting leaders out of the weeds
- creating OMG moments
- creating a customer or member loyalty engine
These topics get Jordan going. In his years in business, he has noticed that too often people live in the weeds; in fact, they can't get out of them! Jordan imagines a world where we can discover root causes and implement outside the box thinking in order to never be back in the weeds again!
Jordan is passionate about differentiation in business. In fact, Jordan encourages businesses to explore the fine line between upholding the strongest of standards and at the same time stepping out of the mundane by creating wow (or as Jordan calls them, O.M.G.) moments.
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A graduate of the University of Michigan, Jordan joined the team at Cold Stone Creamery in the early growth days. Jordan joined Cold Stone in the days where the dreams of turning a small local chain of ice cream shops to an international powerhouse in franchising were realized. From there he took his talents to another well-known National brand, Massage Envy where he ran domestic and later international operations and grew the brand from 500 to well over 1200 locations! Jordan has led the operations of several well known organizations, most recently Amazing Lash Studio. If there's one lesson Jordan has learned it's this: membership is everything... but it's not just selling a membership, it's retaining them! Jordan is ready to help your organization understand how to get and keep your customers... and keep your customers coming back for more!
Building a Loyalty Machines
Loyalty can be tricky business. Or is it? The first thing we have to understand is how to think about building a business... any business actually. It requires a certain recipe put together in a certain order. Miss one part and it doesn't work. Loyalty is the same thing. And you have to do it all... and you have to do it all well. So how to do you it well?
Welcome to the Experience Creation Business. We all hold a great deal of power in this business. In fact,...
From the Mundane to the OMG
Our day is filled with the "eh" experience. After all, if every experience were so memorable and so incredible, our expectations would change, the bar would raise, and we might not even remember these experiences. But we do. Why? Because our days are filled with the mundane. Nobody remembers the checker at the grocery store, the clerk at dry cleaners, the agent over the phone, the list goes on... Perhaps this topic is a bit more tactical than...
Thinking Different: Finding Root Cause and Trying New Things
Same old problem plaguing you at work? Maybe it's a sales metric that seems to be a never-ending topic of discussion. I think everyone can relate. Try this one day: ask everyone in the room if they are an outside the box thinker. What you'll get is a room full of people that raise their hand. Everyone thinks they think outside of the box. But when the rubber hits the road... do they? People get bogged down by their way of thinking; by their...
From in the weeds to out of the box
Sometimes doing the same job day in and day out can get old. But then pile onto your day job all the fires that come up. You know the fires... someone calls in sick... maybe you're sick... maybe you're just short staffed... perhaps there's a deadline approaching... oh and perhaps the holiday rush is upon us... I could go on. You know the problem all too well. You have aspirations to do great things at work... but the fires prevent you from doing it. That's...
