Jennifer L. FitzPatrick
CSP, MSW, LCSW-C
MD, USStress in healthcare has never been higher, let's lower it! With a former psychotherapist's empathic but bold style, Jennifer L. FitzPatrick leads your audience toward:
--reignited passion and reduced burnout
--glowing reviews while cutting down on complaints
--more profits and better outcomes
Former psychotherapist Jennifer L. FitzPatrick, MSW, LCSW-C, CSP (Certified Speaking Professional*) is a speaker, consultant, coach, and founder of Jenerations Health Education, Inc. She helps you create better healthcare experiences while ditching burnout and delivering first-class outcomes.
She is a regular media contributor, and her advice has been featured on ABC, CBS, HLN, Sirius XM, Fox News, iHeartRadio, Univision, and in Forbes, U.S. News & World Report, Redbook, Fast Company, The Washington Post, The Chicago Tribune, The Wall Street Journal, The Huffington Post, Maria Shriver's Women's Alzheimer's Movement, Care.com, Next Avenue, and countless other media outlets.
Jennifer is the author of Reimagining Customer Service in Healthcare and Cruising Through Caregiving: Reducing the Stress of Caring for Your Loved One.
Jennifer was an instructor for over a decade at Johns Hopkins University's Certificate on Aging program. She serves on advisory boards for Seth and Lauren Miller Rogen’s non-profit HFC, (Hilarity for Charity) and Salisbury University's School of Health & Human Sciences.
She also serves on LifesSpan Network's Beacon Institute board. LifeSpan is an Argentum state partner as well as a LifesSpan Network's Beacon Institute, an Argentum state partner as well as
a AHCA/NCAL affiliate.
Hailing from Philadelphia originally, Jennifer will challenge anyone to a parallel parking contest. She's terrible at yoga and baking, but she will ROCK your event!
Check out some of Jennifer's rave reviews from happy customers and audiences:
"Jennifer did an incredible job opening up our 'un-conference' for C-suite and V-level executives. She nailed it!"
--Charles Mann, Chief Sales Officer
Accushield
"Jennifer did an excellent job speaking at our annual convention. 92% of our members surveyed recommend Jennifer for future events. Feedback from attendees included, 'excellent job meeting course objectives'; 'great examples'; and 'appreciated stories to create learning discussion'."
--Dave Tomlin, Vice President, Convention & Education
Iowa Healthcare Association
"Jennifer was the highest rated presenter at our fall conference. Many members requested that she come back for future events. I will recommend her to other associations looking for an easy to work with, high energy speaker with great content. We look forward to having her back!"
--Margie Zelenak, Former Executive Director
PALA
"As Keynote speaker for the Hospice & Palliative Care Network of Maryland Annual Conference, Jennifer's enthusiasm radiated and set the tone for our theme of Ready, Set, Grow! Her presentation gave us all a sense that we will most certainly endure and even thrive in this "New Normal"."
--Peggy Funk, Executive Director
Hospice & Palliative Care Network of Maryland
Our members highly rated Jennifer’s presentation on how to improve recruitment, retention and how to enhance the customer experience. She is a very engaging speaker, easy to work with and took the time to meaningfully engage with our exhibitors and sponsors. She had an overall rating of 4.42 out of a possible 5. Additional comments were: “Loved it!” “Very engaging” “Engaging!”
--Scott Jackson, CMP, Director of Education & Conference Planning
NYSHFA/NYSCAL
"Our clinicians and administrative staff loved her talk! Our team members are still referencing points Jennifer made during the presentation that are helping them reduce stress while improving service and outcomes for our patients and customers."
--Colleen Cubbin Hughes RN, CEO
Suburban Geriatrics
"Jennifer recently spoke to our sales team about how to successfully boost occupancy through community and professional events. We appreciated how she asked good questions and listened to our goals before crafting a customized presentation that was perfect for our meeting and relevant to our team. I highly recommend Jennifer’s services to senior living and healthcare organizations who want to grow."
--Andrea Marchesotti
Former National Sales Director, Artis Senior Living
Currently Regional Director of Sales, Sunrise Senior Living
I have had Jennifer as a speaker numerous times at Greater Baltimore Medical Center to present to our clinical staff for continuing education events. She is always accommodating, offers a variety of interesting topics, and does an excellent job at involving the audience/attendants in the presentation/educational discussion. Jennifer transforms what would otherwise be a "boring" component of continuing education into an interactive, interesting, and relevant experience. I highly recommend her work and look forward to the next time I get to work with her.
--Tim Saunders, LCSW-C
Clinical Operations Manager, GBMC HealthCare
Former psychotherapist Jennifer L. FitzPatrick, MSW, LCSW-C, CSP (Certified Speaking Professional*) is a speaker, consultant, coach, and founder of Jenerations Health Education, Inc. She helps you create better healthcare experiences while ditching burnout and delivering first-class outcomes.
She is a regular media contributor, and her advice has been featured on ABC, CBS, HLN, Sirius XM, Fox News, iHeartRadio, Univision, and in Forbes, U.S. News & World Report, Redbook, Fast Company, The Washington Post, The Chicago Tribune, The Wall Street Journal, The Huffington Post, Maria Shriver's Women's Alzheimer's Movement, Care.com, Next Avenue, and countless other media outlets.
Jennifer is the author of Reimagining Customer Service in Healthcare and Cruising Through Caregiving: Reducing the Stress of Caring for Your Loved One.
Jennifer was an instructor for over a decade at Johns Hopkins University's Certificate on Aging program. She serves on advisory boards for Seth and Lauren Miller Rogen’s non-profit HFC, (Hilarity for Charity) and Salisbury University's School of Health & Human Sciences.
She also serves on LifesSpan Network's Beacon Institute board. LifeSpan is an Argentum state partner as well as a LifesSpan Network's Beacon Institute, an Argentum state partner as well as
a AHCA/NCAL affiliate.
Hailing from Philadelphia originally, Jennifer will challenge anyone to a parallel parking contest. She's terrible at yoga and baking, but she will ROCK your event!
Check out some of Jennifer's rave reviews from happy customers and audiences:
"Jennifer did an incredible job opening up our 'un-conference' for C-suite and V-level executives. She nailed it!"
--Charles Mann, Chief Sales Officer
Accushield
"Jennifer did an excellent job speaking at our annual convention. 92% of our members surveyed recommend Jennifer for future events. Feedback from attendees included, 'excellent job meeting course objectives'; 'great examples'; and 'appreciated stories to create learning discussion'."
--Dave Tomlin, Vice President, Convention & Education
Iowa Healthcare Association
"Jennifer was the highest rated presenter at our fall conference. Many members requested that she come back for future events. I will recommend her to other associations looking for an easy to work with, high energy speaker with great content. We look forward to having her back!"
--Margie Zelenak, Former Executive Director
PALA
"As Keynote speaker for the Hospice & Palliative Care Network of Maryland Annual Conference, Jennifer's enthusiasm radiated and set the tone for our theme of Ready, Set, Grow! Her presentation gave us all a sense that we will most certainly endure and even thrive in this "New Normal"."
--Peggy Funk, Executive Director
Hospice & Palliative Care Network of Maryland
Our members highly rated Jennifer’s presentation on how to improve recruitment, retention and how to enhance the customer experience. She is a very engaging speaker, easy to work with and took the time to meaningfully engage with our exhibitors and sponsors. She had an overall rating of 4.42 out of a possible 5. Additional comments were: “Loved it!” “Very engaging” “Engaging!”
--Scott Jackson, CMP, Director of Education & Conference Planning
NYSHFA/NYSCAL
"Our clinicians and administrative staff loved her talk! Our team members are still referencing points Jennifer made during the presentation that are helping them reduce stress while improving service and outcomes for our patients and customers."
--Colleen Cubbin Hughes RN, CEO
Suburban Geriatrics
"Jennifer recently spoke to our sales team about how to successfully boost occupancy through community and professional events. We appreciated how she asked good questions and listened to our goals before crafting a customized presentation that was perfect for our meeting and relevant to our team. I highly recommend Jennifer’s services to senior living and healthcare organizations who want to grow."
--Andrea Marchesotti
Former National Sales Director, Artis Senior Living
Currently Regional Director of Sales, Sunrise Senior Living
I have had Jennifer as a speaker numerous times at Greater Baltimore Medical Center to present to our clinical staff for continuing education events. She is always accommodating, offers a variety of interesting topics, and does an excellent job at involving the audience/attendants in the presentation/educational discussion. Jennifer transforms what would otherwise be a "boring" component of continuing education into an interactive, interesting, and relevant experience. I highly recommend her work and look forward to the next time I get to work with her.
--Tim Saunders, LCSW-C
Clinical Operations Manager, GBMC HealthCare
Think Like A Shrink: Reimagining Staffing by Leaning Into What Existing and Prospective Team Members Really Want
Psychotherapists are taught that they shouldn’t offer an intervention until they’ve truly identified a client’s problem. The same is true of home care talent management, but many of us spend too much time trying to solve our staffing problem before we really understand why we have a staffing problem. During this opening session, former psychotherapist Jennifer L. FitzPatrick empowers your leaders to:
- Understand their blind spots when it comes to relating to today’s...
Sweet Dreams: Reimagining Recruitment, Retention and the Patient Experience So You Sleep Better at Night
If you are like most executives, the relentless workforce crisis is taking up too much space in your brain. Wouldn’t it be a relief if you could eliminate your staffing worries? What if your fully staffed team showed up to work motivated while your patients and their families were happier than ever before? All of this is possible! This high-energy opening session will help you:
- Analyze roadblocks in the way of implementing recruitment and retention solutions and how to remove...
Letting Go: What We Need To Release To Make Seismic Shifts in Staffing and Service
The stakes have never been higher. What’s worked five years ago in our industry is not working today. And it’s not going to work in the years to come. Fasten your seatbelt and join us for this candid discussion about what you and your team need to release in order to recruit and retain the best possible staff so you can provide the best possible service.
Reimagining Customer Service in Your Healthcare Setting: Boost Loyalty, Revenue and Outcomes
Most people dread needing any type of healthcare service. Because of this, clients and patients are often stressed and in a negative frame of mind when you begin working with them. Fortunately you have tremendous power over how most healthcare customers ultimately perceive their experience with your organization! This motivational session shares simple strategies on how to win over clients early on, keep them happy and transform them into fans.
Interrupting Disruption in Senior Living: How We Don’t Wind Up Like Taxis
Uber and Lyft changed the way most people, particularly younger generations, think about transportation. If the senior living industry doesn’t elevate its thinking on how to stay relevant, it will remain ripe for disruption as well. This game-changing keynote presentation will help you:
- Discover your organization’s vulnerabilities to disruption
- Examine your team for barriers to a change mindset
- Forecast a plan for remaining...
Cruising through Caregiving: Reducing the Stress of Caring for Your Loved One
On a scale of 0-100 is your stress level 150? Caregiving for a loved one who has acute or chronic illness is no vacation...but you can choose to cruise more smoothly through the process. This presentation will help family caregivers identify some of the major stressors involved in caregiving. Attendees will leave this presentation with strategies on how to minimize, manage, and the prevent stress of caregiving following the CRUISE methods based on the book...
38 recomendar Jennifer L.
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MALA
In situ
R.R., Executive Director, MALA
Verificado @malarcf.org“Working with Jennifer was a pleasure – she truly helped make the conference a success. Her message was not only inspiring and insightful, but also the perfect way to set the tone for the entire event. Jennifer’s time, energy, and passion were evident, and the impact of her words left a lasting impression on all of us.” Ryan Redcay, Executive Director, MALA
Accushield
In situ
C.M., Chief Sales Officer, Accushield
“Jennifer did an incredible job opening up our ‘un-conference’ for C-suite and V-level executives. She nailed it!” --Charles Mann, Chief Sales Officer/Co-Founder, Accushield
NYSHFA-NYSCAL
In situ
S.J., Scott Jackson, CMP Director of Education & Conference Planning, NYSHFA-NYSCAL
Jennifer FitzPatrick spoke at the NYSHFA | NYSCAL Annual Conference on Tuesday, May 9, 2023. Our members highly rated Jennifer’s presentation on how to improve recruitment, retention and how to enhance the customer experience. She is a very engaging speaker, easy to work with and took the time to meaningfully engage with our exhibitors and sponsors. She had an overall rating of 4.42 out of a possible 5. Additional comments were: “Loved it!” “Very engaging” “Engaging!”
Wisconsin Assisted Living Association
In situ
M.P., CEO, Wisconsin Assisted Living Association
Verificado @ewala.orgJennifer was our opening keynote speaker, and she did a tremendous job inspiring our members with actionable ideas on how to provide excellent service while dealing with staffing challenges. She worked hard to customize content for our audience by interviewing members ahead of time, creating a “teaser” video and providing an article to build excitement about her topic prior to our event. A true professional, she was not deterred by some minor A/V snags encountered at our conference. I recommend her if you’d like an easy-to-work-with, high-energy speaker with content-rich topics.”
Belmont Village
Virtual
N.C., Regional Vice President of Sales, East, Belmont Village
Verificado @belmontvillage.comOur company recently sponsored Jennifer's keynote at the Texas Assisted Living Association's virtual annual conference. Jennifer's presentation was energetic, high-content and filled with great stories that motivated the audience. We look forward to collaborating with her more in the future!
Healthcare Executive Forums
In situ
G.K., President, Healthcare Executive Forums
Verificado @healthcareexecutiveforums.comWorking with Jen was an end-to-end pleasure. Her flexibility, professionalism, communication, and attention to process was exceptional. Jen brought a very high-level of expertise to the panel discussion that she was a part of, and the feedback from the session was among the highest overall on the conference agenda. Jen's knowledge and expertise adds high-value to the healthcare executives that gathered at the forum, and I look forward to future opportunities to collaborate!
Virginia Assisted Living Association
In situ
J.H., Executive Director, Virginia Assisted Living Association
Verificado @valainfo.org"She was extremely easy to work with and a delightful person. Some comments received for her presentations: 'Should invite back for future topics'… 'knowledgeable and held audience attention'… 'really, really enjoyed this topic' and 'very good speaker and engaging'."
Iowa Health Care Association
In situ
D.T., Vice President, Convention & Education, Iowa Health Care Association
Verificado @iowahealthcare.orgJennifer did an excellent job speaking at our annual convention. 92% of our members surveyed recommend Jennifer for future events. Feedback from attendees included, "excellent job meeting course objectives"; "great examples; and "appreciated stories to create learning discussion."
Green Hill, Inc.
In situ
A.R., Director of Marketing, Green Hill, Inc.
Verificado @green-hill.comJennifer is by far the most compelling speaker I have used and/or heard to date.
Brightview Senior Living
In situ
K.R., Sales Director, Brightview Senior Living
Verificado @bvsl.netThank you for the event a couple of weeks ago! I can't wait until you can come back. Everyone (including myself) was so engaged and impressed by your knowledge and presentation. You are amazing.
State of Delaware
In situ
C.E.B., Planner, State of Delaware
Verificado @state.de.usJennifer conducted several day long workshops for our agency about early memory loss, dementia and how to support people experiencing these conditions. She is a dynamic speaker, well informed and skilled in encouraging audience participation. The time passed quickly! Addressing some complex issues, she encouraged audience members to help each other. As a result of engaging Jennifer, we were better prepared to start 4 early stage memory loss programs and have 2 in the planning phase.
Life Care Law Firms Planning Association
In situ
J.P.J., Conference Coordinator, Life Care Law Firms Planning Association
Verificado @elderlawetn.comJennifer helped our members better understand characteristics of different generations and how that impacts communication. This program helped us identify areas where our firms could improve/enhance service to clients and family caregivers of different generations.
Erickson Living
In situ
C.D., Strategic Marketing Director, Erickson Living
Verificado @erickson.com"Jennifer FitzPatrick is a true partner who helps us exceed our marketing goals. Her engaging presentations are customized based on each community's unique challenges and the needs of each audience. We appreciate Jennifer's positive mindset, flexibility and solution-oriented approach to working with Erickson Living."
Johns Hopkins University Office of Work, Life & Engagement
In situ
B.F.P., Lifespan Services Manager, Johns Hopkins University Office of Work, Life & Engagement
Verificado @jhu.eduJennifer led a workshop for a room full of stressed-out caregivers working full-time jobs. She clearly understood the challenges they faced and offered concrete suggestions to reduce their stress. I wish all caregivers had the opportunity to be recognized and helped the way our audience was.
Emeritus at Arlington--Brookdale Senior Living
In situ
C.W., Executive Director, Emeritus at Arlington--Brookdale Senior Living
Verificado @brookdale.comJennifer works with her clients to develop and present topics that are both fresh and relevant. This allows those she works with to target audiences that will positively impact their business
The Village at Rockville
In situ
S.F.W., Admissions Manager, The Village at Rockville
Verificado @thevillageatrockville.orgEveryone LOVES you!! Thank you, you always doing a super job with the presentations.
Greater Baltimore Medical Center
In situ
T.S., Manager, Greater Baltimore Medical Center
Verificado @gmail.comI have had Jennifer as a speaker numerous times at Greater Baltimore Medical Center to present to our clinical staff for continuing education events. She is always accommodating, offers a variety of interesting topics, and does an excellent job at involving the audience/attendants in the presentation/educational discussion.
Easton Police Department
In situ
J.M., Sergeant, Easton Police Department
Verificado @town-eastonmd.comWe reached out to Jennifer for training session on how to respond those suffering from dementia. Jennifer understood our needs and tailored the training so that it answered our questions and better prepared us for the next time that we encounter a citizen with dementia.
Kaiser Permanente
In situ
C.C., Case Manager, Kaiser Permanente
Verificado @kp.orgJen keeps the topics interesting and she does her research! She encourages participation...and when we have thrown some zingers... she is great with responses! Continue to keep the topics real...and current!
Sunrise Senior Living
In situ
D.N., Healthcare Coordinator, Sunrise Senior Living
Verificado @sunriseseniorliving.comYou are a wonderful presenter. Each time I have come to your seminars even though some of the information is not new to me, you always put a new spin on the information.
New Hanover County Workforce Center
In situ
L.R., Business Services Representative, New Hanover County Workforce Center
Verificado @edsisolutions.comI am very happy to say I have known and worked with Jennifer Fitzpatrick for over 8 years now. I have scheduled her to speak at my facilities almost twice a year since then, and she has proven over and over her extensive experience and knowledge in aging, dementia, and caregiver issues. I received rave reviews from participants of her seminars, and her dynamic speaking ability on a vast array of topics have proven to be a big part of my success in marketing to my referral sources. I would highly recommend her to any organization looking to provide a continuing education event or public seminar to their customers, referral sources or the community in general.
Jewish Family Services of Greater Kansas City
In situ
K.G.L., Older Adult Care Manager, Jewish Family Services of Greater Kansas City
Verificado @jfskc.orgYour presentation today at Tallgrass was outstanding - it will be so helpful for me, my clients and my colleagues!
National Institutes of Health
In situ
L.W., LCSW-C, National Institutes of Health
Verificado @nih.gov"Of all the continuing education programs I've attended, the programs by Jenerations and Ms. FitzPatrick are by far the most interesting, thought provoking, and relevant to the work we do…she's a dynamic and inspiring speaker."
Privateconciergenurse.com
In situ
J.P.L.C.C., Professional Guardian, Privateconciergenurse.com
Verificado @PrivateConciergeNurse.comThank you again for the excellent lecture. It was extremely informative! I love lectures that make you think outside the box!
UAB Medicine
In situ
.L.P.W.L.P.A., Clinical Supervisor, UAB Medicine
Verificado @gmail.comJennifer's program at SSWLHC's annual conference on generational diversity was dynamic and thought provoking. I walked away with a new perspective on the importance of honoring generational diversity. I was able to implement her AGE tips at my organization immediately. If you want to increase patient engagement and produce quality outcomes at your organization you must bring Jennifer FitzPatrick in to present this outstanding program!
Georgetown University Hospital
In situ
T.E.L., Clinical Social Work Supervisor, Georgetown University Hospital
Verificado @gunet.georgetown.edu"I try to get to as many of your talks as I can…it's hard for me to sit still for long talks, so I always appreciate a dynamic speaker who keeps things interesting! Thanks for making CEUs fun!"
Alzheimer's Association
In situ
I.R., Program Director, Alzheimer's Association
Verificado @alz.org"What a great way to start the conference! I could see that you really connected with the audience and I heard lots of wonderful feedback about your presentation all day. You were outstanding!"
Fernley & Fernley, Founders of Association Management
In situ
K.F., Executive Director, Fernley & Fernley, Founders of Association Management
Verificado @fernley.com"Jennifer FitzPatrick's program on generational diversity in healthcare has helped our members adjust their communication with patients, clients and colleagues of different ages. She is an engaging professional speaker who did her homework so the message would resonate with our audience. Don't hesitate to bring Jennifer in for your next meeting."
Brightview Senior Living
In situ
E.S., Vice President, Marketing, Brightview Senior Living
Verificado @bvsl.net""We were thrilled with your moderation! You made everything flow beautifully and because you bring specific expertise to the conversation, your questions and comments felt very natural. You really helped us "up our game" - thank you for doing such a great job!""
Suburban Geriatrics
In situ
C.M., CEO, Suburban Geriatrics
Verificado @suburbangeriatrics.com"Our clinicians and administrative staff loved her talk! Our team members are still referencing points Jennifer made during the presentation that are helping them reduce stress while improving service and outcomes for our patients and customers."
Kentucky Senior Living Association
In situ
B.W., Executive Director, Kentucky Senior Living Association
Verificado @KentuckySeniorLiving.orgJennifer is a high-energy, knowledgeable speaker who did a great job keynoting about generational differences at our annual conference. I highly recommend her.
Pennsylvania Assisted Living Association
In situ
M.Z., Executive Director, Pennsylvania Assisted Living Association
Verificado @pala.orgJennifer was the highest rated presenter at our fall conference. Many members requested that she come back for future events. I will recommend her to other associations looking for an easy to work with, high energy speaker with great content. We look forward to having her back!
One PepsiCo
In situ
S.M., Senior Manager, One PepsiCo
Again thank you for such a robust session...I was very pleased and impressed. You are an excellent and passionate presenter and did a great job. You are a pro! We could have gone on for hours...
TALA (Texas Assisted Living Association)
Virtual
D.M., President & CEO, TALA (Texas Assisted Living Association)
"Jennifer was the keynote speaker for our annual conference which transitioned to a virtual format because of the global pandemic. Jennifer truly understood the challenges our industry was facing during this crisis and made significant customizations to her keynote speech so it would be as relevant as possible. In order to best engage our members in this new virtual format, Jennifer went above and beyond what her initial speaker agreement called for. She surveyed our members about their feelings about the pandemic, created a teaser video to build excitement for our event, and wrote an original follow up article to further assist members with their specific challenges. The feedback for her keynote and breakout sessions was all positive and clearly addressed our members' craving for understanding and being heard. If you want a speaker who is flexible and truly interested in helping you inspire your members during this challenging time, Jennifer is an excellent choice."
Oasis Senior Advisors
Virtual
J.B., President, Oasis Senior Advisors
Verificado @oasissenioradvisors.comJennifer and Jenerations do an excellent job providing CEU credits for our healthcare partners. We have engaged with Jennifer on many national CEU trainings and the results are excellent. The feedback from the attendees is outstanding as she presents relevant content in an engaging manner. It is clear that she has done this many times and stays current on the information that our healthcare partners are interested in. I look forward to the continued partnership with Jenerations.
Vicki Hess
In situ
V.H.R.M., Nurse/Author/Speaker, Vicki Hess
Verificado @vickihess.com"Jennifer FitzPatrick is the go-to person for transforming difficult patients from "hateful" to "grateful" in this post-pandemic environment. Her presentations are always energetic, content-filled and customized to the specific needs of the audience. It's been a pleasure mentoring Jennifer's speaking career over the last few years and I urge you to bring her in for your next event!"
Hospice & Palliative Care Network of Maryland
Virtual
P.F., Executive Director, Hospice & Palliative Care Network of Maryland
Verificado @hnmd.orgAs Keynote speaker for the Hospice & Palliative Care Network of Maryland Annual Conference, Jennifer's enthusiasm radiated and set the tone for our theme of Ready, Set, Grow! Her presentation gave us all a sense that we will most certainly endure and even thrive in this "New Normal".
Montcordia
In situ
R.G.M., Vice President, Montcordia
"Since Montcordia provides services to an exclusive clientele with very high standards, it's crucial that our team members possess excellent rapport building and customer service skills. Jennifer FitzPatrick's 'Hateful to Grateful' content was just what we needed. She is a dynamic speaker who took the time to understand our goals and create customized content that motivated our team to elevate their game."

















